Terms of service

Terms & Conditions

Last Updated: July 2026

Welcome to Avensi. By accessing and using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

These Terms & Conditions govern your use of the Avensi website and all purchases made through our online store.

By accessing our website and placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

2. Products & Availability

We strive to ensure that all product descriptions, images, and pricing are accurate.

However:

  • Product colors may vary slightly due to screen settings.

  • Availability is subject to stock levels.

  • We reserve the right to discontinue products at any time.

  • We may limit quantities purchased per customer.

3. Pricing

All prices displayed on our website are listed in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice.

In the event of a pricing error, we reserve the right to cancel affected orders and issue a full refund.

4. Orders

Once an order is placed, you will receive an order confirmation email.

Acceptance of your order occurs only when payment has been successfully processed and your order has been dispatched.

We reserve the right to:

  • Refuse any order

  • Cancel suspicious or fraudulent transactions

  • Limit quantities purchased

5. Payment

We accept secure payment methods offered at checkout.

By submitting payment information, you represent that:

  • You are authorized to use the payment method provided.

  • The information supplied is accurate and complete.

All payments are processed securely through trusted third-party payment providers.

6. Shipping & Delivery

Delivery times are estimates and may vary depending on location, courier delays, customs processing, or unforeseen circumstances.

Avensi is not responsible for delays caused by:

  • Courier services

  • Weather conditions

  • Customs authorities

  • Incorrect shipping information provided by customers

Customers are responsible for ensuring their shipping information is accurate.

7. Returns & Refunds

Customer satisfaction is important to us.

If you are not satisfied with your purchase, please review our Return Policy for eligibility requirements and return instructions.

Returned items must generally:

  • Be unused

  • Be in original condition

  • Include original packaging where applicable

Refunds are processed once returned items have been inspected and approved.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To assist with your claim, we may request:

  • Photos of the item

  • Photos of packaging

  • Order details

We will work to resolve the issue as quickly as possible.

9. Intellectual Property

All content on the Avensi website, including but not limited to:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Website design

  • Text content

is the property of Avensi and may not be copied, reproduced, distributed, or used without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Avensi shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of data

  • Business interruption

arising from the use of our website, products, or services.

11. Product Care

Our jewellery should be handled with care to maintain its appearance.

To maximize product longevity:

  • Avoid exposure to water

  • Avoid perfumes and chemicals

  • Store jewellery in a dry place

  • Clean gently with a soft cloth

Normal wear and tear is not considered a manufacturing defect.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of South Africa.

Any disputes arising from the use of this website or purchases made through Avensi shall be subject to the jurisdiction of the courts of South Africa.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Avensi
Email: support@avensi.co.za
Website: avensi.co.za

By using this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.