Privacy policy

Certainly. Here's a professional Privacy Policy tailored for Avensi, an online jewelry store based in South Africa.

Privacy Policy

Last Updated: July 2026

At Avensi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

When you visit or make a purchase from Avensi, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information (processed securely by third-party payment providers)

Automatically Collected Information

  • IP address

  • Device information

  • Browser type

  • Website activity and browsing behavior

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you regarding your purchases

  • Provide customer support

  • Improve our website and shopping experience

  • Detect and prevent fraudulent activity

  • Send promotional emails and marketing communications (you may unsubscribe at any time)

  • Comply with legal obligations

3. Payment Security

We do not store your complete payment information on our servers.

Payments are securely processed through trusted third-party payment providers that use industry-standard encryption and security measures to protect your information.

4. Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting providers

  • Marketing and analytics partners

We do not sell, rent, or trade your personal information to third parties.

5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve website functionality

  • Remember customer preferences

  • Analyze website traffic

  • Personalize your shopping experience

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

6. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill orders

  • Provide customer service

  • Meet legal and accounting obligations

  • Resolve disputes and enforce agreements

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw consent for marketing communications

  • Request information regarding how your data is used

To exercise these rights, please contact us using the details below.

8. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no internet transmission or storage method can be guaranteed to be completely secure.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies separately.

10. Children's Privacy

Our products and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Avensi
Email: support@avensi.co.za
Website: avensi.co.za

By using our website, you acknowledge that you have read and agree to this Privacy Policy.